Frequently Asked Questions

Is your software in English?

The software has an English version and you can also shift to inches and feet if needed.

Is K3-Cottage software entirely metric?

In K3-Cottage you can also shift to inches and get all your specifications, measurements, reports and drawings measured in inches and feet.

Can you tell me if I can make floor plans, cross sections and detail drawings with this program or it is only capable for 3D modeling?

The main purpose of the program is to get you the whole set of manufacture and construction documentation including floor plans and cross sections as well. The resulted documents can be seen here: k3-cottage.com/output-documentation.html  The examples on the page don't reflect the whole list of documents available.

I would like to know if I can model round logs without the coping cut by setting the groove width to -0-?

I am working with a builder who only uses natural round logs which and I would like to know if the log shapes are customizable. 

In K3-Cottage you can define the log profile dimensions on your own. You can define profile shape where and choose between round and square logs, with or without groove.

Can the K3-Cottage do plumbing and electricity for log cabin?

The software is not intended for such operations. The purpose of it is creation of log/timber house structures themselves and the whole set of documentation for it.

I did take a look at your Price section and I've noticed that for log designing you offer two different options.

The first one is for EUR 2,850 for commercial package and a free version for private use. Can you explain the differences between the two? 

As for the license options, the Free version is for educational, demo and private usage. The restrictions are that it requires an internet connection and you get "not for commercial use" watermarks on all the drawings. The commercial package is for wood construction companies. There are no differences in functionality between them, except for the described.

How long is the free non commercial version available for use once downloaded? Please confirm whether there will be any charges in the future for this download.

The free work in K3-Cottage non commercial is virtually unlimited. This means that there will be no charges in future if you use it for your private projects from time to time. But if somebody runs it 8 hours a day, 365 days a year, we can suppose that this is more than private use and ask to purchase a commercial license.

We tried to install the K3-Cottage software from your website, but unfortunately weren’t able to run the program after setup. Could you help us solve the error?

There seems to be three reasons for this error.

1. Your antivirus may block the connection with our distant server. To clear this out shut off your antivirus for a while and try to run the K3-Cottage. If it runs, then you need to add K3-Cottage to the list of safe applications of the antivirus.

2. If you run the K3-Cottage from some office/company there might be the Fire wall of the company that blocks the connection. Then you need to ask the system administrator to open the port 22350 on your Fire wall.

3.If you run the K3-Cottage on Windows 10, you might need to update the driver for the distant key. Tell us if you run the Win 10 and we give you the instructions on how to update the driver.

Is your program user-friendly?

- You may find the interface to be a bit uncommon, but it's quite simple and you get used to it quickly. You can watch the tutorial and download the Free version here: k3-cottage.com/freeversion.html

Besides, we have a practice of recording tutorial videos on running the program for ANY of your requests. Write us a question and we shall provide you with a link to a video specially recorded for you within a week.

How much is K3-Cottage postage and handling for the USA?

The shipping is free to anywhere in the world.

How do I purchase K3-Cottage?  What forms of payment?

Presently, the K3-Cottage is sold via an international money transfer. We send  you an invoice and when the money gets to our bank account we ship you the program with a courier. Paypal payments will be available soon.

How much is the ArchiCAD add on?

ArchiCAD import/export module is already included and is supplied with Full Commercial Package with no extra charge.

Hi, wondered where I can buy your log cabin design software.

The K3-Cottage is designed and produced here, in Russia, Nizhni Novgorod. The program is shipped from Russia via an international delivery company, shipping is free to anywhere in the world. The software can also be purchased at Moscow Wood Technology Expos, information about expos is regularly updated on our site.

What type of license protection do you use for your software?

The K3-Cottage is supplied with hard USB dongle protection key. This key looks like a small usb memory stick and is inserted into the usb port of the PC. The K3-Cottage runs only if the protection dongle is plugged in the usb port. 

Is K3-Cottage sold with subscription license?

No, the K3-Cottage license is unlimited in time. When buying the K3-Cottage you pay only once.

How do I get the updates?

The purchase of K3-Cottage includes one year of free updates to new versions released. If you want to get the updates after a year from purchase, you need to pay the One Year Support which costs 12% of the cost of the program.

How tech support is organized?

We guarantee a 0-24 hours e-mail technical support from Monday to Friday. But normally we would help you faster by Skype or online message support on our site depending on the availability of specialists.

How can I use my K3-Cottage designs with Archicad, 3ds Max?

The K3-Cottage is supplied with built-in Archicad conversion module. With this module you can send you K3-Cottage files to Archicad and open the Archicad projects in K3-Cottage. But keep in mind that Archicad doesn’t “know” some specific objects such as logs, treenails or screwjacks, etc. Thus, this type of objects would lose their specific characteristics in Archicad. In the pictures you can see how the K3-Cottage house model looks after conversion to Archicad. - The K3-Cottage can save the house models and other objects in DXF file format, so that they can be opened in 3ds Max for example.

   

  

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